Welcome to the park!

To ensure the comfort and safety of our guests, please abide by the following rules:

Registration and Arrival Check-In Procedure - RV Site check-in is 2 pm. - Lodging check-in is 4 pm. - Check-out time is 11 am. - A government issued photo ID is required at check in. - If available, early check-in and late check-out is $25. - Any check out after 4 pm will be charged one night. - There are no refunds issued for early departures. - The Resort will not issue refunds for service disruptions, inclement weather, or other circumstances that are beyond its control. - Contact Guest Services at 442-325-9292 to check late departure/early arrival availability. - Extended times will be based on occupancy and availability. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Reservations - A reservation can be booked for up to 6 months. Rates - Rates are guaranteed at the time of confirming a reservation. - Any modifications to an existing reservation are subject to the new rates and conditions at that time. Method of Payment - A credit card is required to be on file for all reservations. - Any exceptions to autopay must be approved in writing in advance by management. - To change the method of payment, please contact Guest Services a minimum of 2 days prior to the due date. - Coachella Lakes RV Resort operates as a cashless property, therefore, cash transactions are not accepted for any services or purchases within our premises. - Payment must be made through electronic means such as credit/debit cards or other approved digital payment methods. Late Payment - Reservations are due on the 1st day of the billing cycle. - If the reservation fee is not paid by 5:00 p.m. on the sixth (6th) day of the billing cycle, a three-day notice may be issued on the following day which may result in a legal process being instituted to remove you from the Resort. User Credits - Any balance left on a guest’s account reflected as a “User Credit” will expire after 6 months. - User credit can only be applied toward a future stay/store purchase/activity. - “User credit” does not have a monetary value and cannot be redeemed for cash or be refunded to a credit card. Site Occupancy - Only one (1) RV is permitted per site and up to two (2) passenger vehicles are permitted per site. - There is a maximum occupancy limit of eight (8) persons per site. - All vehicles must fit within the site and not encroach on common areas or the roads. Speed limit/Vehicles - The speed limit in the Resort is 10 mph. - This speed limit is enforced for all motorized vehicle types including cars, RVs, scooters, ATVs, golf carts, etc. - Vehicle speed limits must be observed. - All vehicles must have a visible parking pass. - Anyone operating a motorized vehicle or golf cart must have a valid Driver’s License. - Vehicles must be operated in a safe, courteous, and cautious manner at all times. - Pedestrians, electric carts, and bicycles shall be granted the right-of-way. - Tenants, occupants, guests, and visitors must obey all posted traffic control signs (i.e., stop signs, no parking signs, speed limit signs, etc.). - The Resort may prohibit any vehicle which, in the sole discretion of Resort Management, emits excessive noise. - Operating any vehicle in the Resort under the influence of drugs or alcohol is cause for immediate removal from the Resort. Resort Personnel - Owner shall be represented by Resort Management, including a Manager, who is vested with all the legal rights and authority to enforce the Rules and Regulations on behalf of the Resort Owner. - Tenant or Guests shall not threaten, harass, intimidate, verbally abuse, follow, stalk, or engage in a course of conduct towards the Resort Manager and/or Resort personnel, or any other Tenant, guest, or visitor. Liens and Claims - Tenant shall not allow any lien claim, demand or other claim arising from any work of construction, repair, restoration, maintenance, or removal done to or regarding the RV or RV Site, to be enforced against Owner and/or recorded against the Resort property, and Tenant will pay all liens, claims, and demands before any action is brought to enforce them. - Tenant shall hold Resort free and harmless from all liability for all such liens, claims or demands, together with all costs and attorney’s fees. RV Age/Requirements - RV must be 10 years or newer and be RVIA certified. - Full restorations may be allowed with Management prior written approval in advance of the stay. - Requests should be submitted in writing and include photos of the RV. - For reservations longer than 30 days, RV year, make, model and license plate must be noted on reservation as well as providing proof of insurance and registration. Parking - Space permitting, only two (2) vehicles may be parked on Tenant’s RV Site. - If space is inadequate for two (2) vehicles, then only one (1) vehicle is allowed. - All vehicles must fit in the designated parking space. - There is no overflow parking. - In all cases, there shall be only one (1) vehicle per person and no more than two (2) vehicles per RV permitted in the Resort. - All vehicles in the Resort must be registered and display a parking pass. - Only automobiles, pick-up trucks rated 1 ton or less, motorcycles, and campers attached to the pick-up truck are permitted on Tenant’s RV Site. - Additional vehicles or ATV/OHV must be pre-approved by Resort management. Site Changes - Resort assigns specific sites based on availability. - If a specific site is preferred, a site lock fee of $45 pcan be placed on the reservation. - Otherwise, a site will be assigned based on the site type preference. - Any moves must be approved and documented in advance of move by Guest Services. - If the locked site requested is unavailable it may be necessary for Management to relocate the Tenant to an equal or upgraded site. - In the event of this circumstance, the lock fee will be refunded to the Tenant. - Certain items are not permitted in a RV Site within the Resort: - Fences. - Window AC Units. - Cabanas, additions, permanent buildings, California rooms, garages, storage buildings. - Hot tubs, spas, and pools. - Laundry lines, clotheslines, piles of laundry and laundry bins. - Appliances, such as refrigerators, washers, dryers, etc., and indoor furniture shall not be stored outside of the RV. - Concrete blocks, wood, metal, or other materials to form or brace structures, awnings, or other items. - No items within 1 foot of the boundary of the RV Site. - No clothes or tarps displayed or stored on RV Sites or draped on RVs. - No items that lean against the RV or any vehicle. - Trampolines. Dangerous Materials - Any item which creates a threat to health and safety shall not be permitted on the RV Site. - No flammable, combustible, or explosive fluid, material, chemical, or substances, except those customarily used for normal household purposes which shall be properly stored within the RV and kept only in quantities reasonably necessary for normal household purposes. Utility Pedestals - The utility pedestals (water and utility hookups) are the sole property of the Resort and must be accessible at all times. - Tenant’s sewer and water connections must be watertight and airtight. - If one of the Resort’s water shutoff valves is located on Tenant’s RV Site, it must always be kept uncovered and accessible. - Tenant shall not connect, except through existing electrical or water pipes on the RV Site, any apparatus or device for the purposes of using electric current or water. - No Tenant is allowed to repair the electrical pedestal. Sewer System - No objects that resist water, including but not limited to, facial tissue, disposable diapers, paper towels, tampons, cotton balls, may be flushed or otherwise deposited into the sewer system. - Resort Owner or Management shall not be responsible for damage to any RV because of the stoppage or backing up of the sewer system. - RVs must be fully self-contained and must be suitable for human habitation. - All monthly RVs must have a “hard sewer” connection and blocking approved by Management. - Sewer hoses on long term rigs should be raised off the ground. - All Wastewater, including gray water, must be disposed of by using wastewater connections as directed by Resort Management. - Use of formaldehyde-based products is prohibited. - The Resort office has compliant black water treatment products available for purchase. - Ground disposal of grey or black water is prohibited. - Connections must be tight with a collar or donut at the sewer outlet. - Tenants may not alter, connect, disconnect, or repair any Resort or utility company utility service. - Tenants are solely responsible for service connections and related problems between the outlet provided by the Resort or the utility and Tenant’s unit/RV. - A sewer hose outlet elbow is required, and a water pressure regulator is strongly recommended. - Warning: Dumping and/or spillage sewage may result in a minimum fine of $100 per occurrence. Damage - If any portion of the exterior of the RV or its accessory equipment, structures, appliances, or the vehicle used to pull the travel trailer or fifth wheel, or the RV Site are damaged, the damage must be repaired or replaced within seven (7) days. Maintenance Duties Re Mold - Tenant is responsible for moisture, accumulated water, and mold. - Tenant shall maintain the RV Site, so water does not accumulate on the RV Site or under the RV. - Tenant is responsible for mold cleanup. Entry Upon RV Site by Management - Resort Management shall have a right of entry upon the RV Site for maintenance of utilities, for maintenance of the RV Site where the Tenant fails to maintain the RV Site in accordance with the Rules and Regulations, and for the protection of the Resort at any reasonable time. - Resort Management may enter a Recreational Vehicle without the prior written consent of Tenant in the case of an emergency or when Tenant has abandoned the Recreational Vehicle. Renting, Subletting or Assignment - Tenant shall not sublease, rent, or assign Tenant’s RV, the RV Site or any rights or interest that a Tenant may have under Tenant’s registration and rental agreement with the Resort. Indemnification - Tenant and Tenant’s guests acknowledge that Owner shall not be liable for any loss, damage or injury of any kind whatsoever to the person or property of any Tenant, guest or invitee of any person caused by use of the Resort, Resort Facilities or RV Site, or by any defect in improvements erected thereon, or arising from any accident in the Resort, or any fire or casualty thereon, or arising from any cause whatsoever, unless resulting from the negligence or willful act of the Owner. Resort Office and Complaints - For all life-threatening emergencies, or activity you believe to be a concern, call 9-1-1. - The Resort Office telephone is for business and emergency use only. - Please do not telephone or contact Resort Management after normal business hours unless there is a maintenance-related emergency. Inspection of Premises - Tenant agrees that they have inspected and have found all improvements and facilities to be safe and in good working order. - In the event that Tenant finds anything not to be in safe and good working order, Tenant agrees to notify the Resort Management immediately. Revision of Rules - Resort Management reserves the right to add, delete, amend, or otherwise revise these Rules and Regulations at any time, and without notice. Compliance with Law and Rules and Regulations - Tenants and their accompanied guests have the right to use the Resort only if they comply with these Rules and Regulations and the other provisions of the Resort’s residency documents. - Tenant must recognize that Resort Management will not be responsible to Tenant for normal, day-to-day disturbances that may result from the proximity of other Tenants and people within the Resort. - Any violation of these Rules and Regulations shall be deemed a public nuisance and will result in termination of the tenancy. Quiet time - 10 pm to 8 am - all buildings including Pro Shop, Clubhouse, and Pool Areas are closed during these hours. - Loud parties, excessive volume of radios, televisions, musical instruments, or any other excessive noise, will not be allowed at any time. - Tenants must not disturb the quiet enjoyment of the Resort for others. Generators - Full electric hookups are provided by the Resort; therefore, the long-term use of any generator is not permitted. - Tenants can do so during daylight hours for up to 45 minutes. Private Business/Soliciting - The Resort, its name, and/or its address must not be used for the purpose of advertisements of any kind or for the sale of merchandise. - No private business may be conducted in the Resort by anyone. - No door-to-door solicitations of any kind are permitted. - A solicitation by one Tenant without prior invitation from another Tenant is prohibited by this rule. - If solicited in the Resort, please contact Resort Management. Special Rules/Facilities - Special rules pertaining to the pool, clubhouse, laundry room, and other Resort equipment and facilities are posted at these locations. - These special rules constitute a part of these Rules and Regulations, and violation of them will be treated as a violation of these Rules and Regulations. - Resort Management has the right to remove without notice any person from any Resort facility who is unauthorized, creates a disturbance, causes a nuisance or damage, or in any way interferes with the operation of the Resort or its facilities. Trespassing - Resort Management has the right to prevent access to the Resort and to remove anyone other than approved Tenants and visitors who Resort Management deems objectionable. - Objectionable persons include (but are not limited to) persons engaged or previously engaged in criminal activity at the Resort; persons who are or have previously materially violated Resort rules or have been disruptive, cause a nuisance, threaten, harass, intimidate, verbally abuse, follow, stalk, or engage in a course of conduct towards the Resort Management or other Tenants, visitors, or guests in the Resort, and/or people who were previously removed from the Resort for any reason. - Resort Management reserves the right to remove anyone from the Resort who is not an approved Tenant or occupant. Campfires/Fires/Fireworks - Fire Pits must be professionally designed for the intended purpose, must be raised off the ground, not exceed 36 inches in diameter and must have a screened cover. - Man-made firepits are prohibited. - The Resort retains absolute discretion as to whether a fire pit is permissible and, upon demand by the Resort, a fire pit must be removed. - See Guest Services for current information on fire restrictions. - “No burn” days or other burning restrictions must be observed. - Fireworks are prohibited. - Lighting of any fireworks in the Resort is prohibited and will result in immediate removal. Firearms, Weapons, and Fireworks - The use or display of firearms or any weapon, including but not limited to, bow and arrows, BB guns, swords, knives, fireworks is expressly forbidden. Toy weapons - Specifically gel guns and air soft guns are not permitted at the Resort. Pool, Spas and Splash Pad Area - Hours are 8am-10pm. - The Resort reserves the right to close the pool area for maintenance, training, weather and/or other purposes. - Rules regarding use of the swimming pool area are posted in the pool area and must be observed. - No lifeguard is on duty in the pool area. - Swim at your own risk. - Glassware, food, and pets are not allowed in the pool area. - Service or assistive animals may enter the pool area but must be attended to by their owner. - Music speakers are prohibited at the pool. - The Resort assumes no responsibility or liability for physical problems or personal injury connected with the use of the pool. - A proper swimsuit must be worn in the pool. - Street clothes are not permitted in the pool and spas. - Nudity is strictly prohibited at the pool area and in all Resort common areas. - Swimmers may not use any objects in the pool that may leave rust stains or damage the filter pumps. - No running, horseplay, or unsafe activity of any kind is allowed in or around the pools. - Jumping or diving into the pool is prohibited. - Each Tenant, visitor and guest using the pool must respect the rights of others. - Any person who is a substantial nuisance to Tenants, visitors and guests using the pool may be required to leave the pool area. - No one should ever swim alone. - Inexperienced swimmers must be accompanied by experienced swimmers while using the pools, spas, or splash pad. - Children must be attended at all times while using the pools, spas, and splashpad. - Resort Management reserves the right to revoke permission to use the pool area for non-compliance with these pool rules. Pets/Animals Policy - A maximum of 3 pets per site are permitted and must be noted on each reservation. - Noisy or aggressive pets are not allowed in the Resort. - Barking, growling, snarling, crying, howling, and such other noises that disturb others are cause for revoking permission to keep a pet. - Aggressive or vicious behavior is cause for revoking permission to keep a pet. - When outside of the RV or other unit, pets must be on a six foot or less leash. - A small temporary enclosure (not to exceed 4ft x 8ft x 48inches high) on each site is allowed so long as the pet(s) is attended. - Pets may not be left unattended on the site or anywhere in the Resort. - Tethering a pet to common area or on RV site is not allowed. - Pets are not allowed to enter any occupied or vacant sites. - Pet waste receptacles are located throughout the Resort. - Pet waste must immediately be cleaned up and properly disposed of. - Only service animals and assistive animals are allowed in the Resort Clubhouse, Pro Shop, Laundry, and Bathhouse buildings. - Tenants must have proof of their pet’s vaccinations available. - Each Tenant must comply with all applicable state, city, and county requirements with respect to licensing, vaccinations, and leash laws. - Feeding and/or watering of stray and/or wild animals, including but not limited to cats, is prohibited. - Breeding animals is prohibited. - Exceptions to these pet restrictions will be made under the ADA and fair housing laws. Dog Park - The enclosed dog park is open during daylight hours. - All posted policies must be adhered to when using the dog park. Trash - Place all garbage in designated dumpsters. - The locations are indicated on the resort map. - All trash must be bagged and tied/sealed before being placed in the dumpster. - All boxes must be broken down. - Tenants may not dispose of business or commercial trash in the Resort. - Do not enter any garbage containers to remove any refuse. - Dumping large items such as furniture, mattresses, appliances, large landscape trimmings, etc. is prohibited. - Items may not be placed in/or next to the Resort dumpsters. - Tenants will be charged a removal and disposal fee for large items left in the dumpster or surrounding area. Site Tidiness - Sites must be kept in an orderly and tidy fashion. - The site, RV, and any items thereon must reflect a clean, attractive, and well-kept appearance. - Bicycles, scooters, other personal transportation devices as well as toys must be neatly organized. - Sleeping tents, clotheslines, vehicle washing, and maintenance/repairs to any items are not allowed. - No personal property accumulation is permitted around the unit. - Personal property includes but is not limited to, overstuffed or indoor-type furniture, appliances, ironing boards, brooms, mops, tools, toys, gardening equipment, debris, refuse/trash, firewood, shelving, tarps, or other such items that are unsightly. - Sites must be kept clean and maintained free of oil drippings, grease, other debris, and kept in good condition. - Aluminum foil, cardboard, plywood, or similar materials are not permitted in the windows or doors of the RV or glamping units. Site Modification - Digging, modifying, or altering a site is prohibited. Storage - Two (2) 27gal plastic storage totes may be used to store items underneath an RV. - Open storage of anything beneath, behind, or on the outside of the RV is prohibited. - This includes, but is not limited to; tires, trunks, wood, pipe, bottles, tools, mops, ladders, paint cans, or any other item which is unsightly in appearance. - Only one (1) outdoor patio table with up to six (6) chairs, approved for use by Resort Management is permitted. - Outdoor grills must be in good condition and well maintained. Sunshades, Windscreen, Privacy Screens, Awnings, and Pop Ups - Require Resort Management prior written approval and must conform to all ordinances. - All anchors must be removed upon vacating the RV Site. - Pop-up canopies or Clam Tent must be taken down when not in use and never used as storage. - Other tents are not allowed. - Roll-up aluminum wind screens or privacy enclosures are not to be used for storage of any items not otherwise permitted outside the RV. - Awnings must be retracted if Tenant is off-property or away from the RV. Flags and Flagpoles - Tenants may only display one United States of America Flag and/or one State or Country Flag. - Flags shall not exceed thirty-six inches by sixty inches. - No permanent flagpoles are permitted. - All other signs, flags, banners, and the like are prohibited. Exterior Lighting - Any light bulb used on the exterior of an RV may only be a maximum of sixty watts or LED 6-8 and must be aimed only at portions of the RV Site. - Decorations and/or lights used on the outside of the RV must be UL approved and are subject to Resort Management’s prior approval. - Any outside lights on a rig must be turned off during quiet hours. Repairs - Repairs to RVs and vehicles must be approved in advance in writing by the Resort Manager. - Washing an RV or vehicle within the Resort is not permitted. Electrical Use - Tenants are responsible for understanding amperage requirements of the RV. - Amp usage over the provided outlet’s capacity can trip breakers and is hazardous. - Please notify Resort Management of any electrical issues. - Tenants are not permitted to diagnose, repair, or alter electrical pedestals. EV Charging - Pedestals are not individually metered. - If you require a place to charge your electrical vehicle, please see Guest Services for an additional site reservation for charging electrical vehicles. - Nightly site rate charges will apply. Satellites/Solar Panels - Satellites and solar panels are permitted if contained within the RV Site. Lakes - Swimming is not permitted in any Resort lake. - For safety purposes, children and inexperienced swimmers should be accompanied by an experienced swimmer when near any Resort lake. - Pets are not allowed in any Resort lake. Visitors - Visitors and guests of Tenants must check-in at the Guest Services Office and obtain the required parking pass. - The total number of individuals per site may not exceed eight (8) people at any time. - No guest may stay more than fourteen (14) consecutive days with a limit of four (4) weeks in a calendar year. - Visitors and guests are the responsibility of the Tenant, and each visitor or guest shall be subject to all Resort Rules and Regulations. - Guests and visitors using the Resort facilities must be accompanied by a registered Tenant. Mail Service/Notices - The Resort offers limited mail service. - Acceptable deliveries include non-perishable packages delivered to the Resort via USPS, UPS, and FedEx. - Packages over 3’x3’x3’, heavier than 30lbs will be refused and returned to the sender. - If a Tenant needs special accommodation, please contact Guest Services, or obtain mail service at The UPS Store or USPS in the City of Coachella. - The Resort will not notify Tenants that a package/letter has arrived. - It is up to the Tenant to check for delivered mail. - Anything unclaimed after 30 days will be returned to the sender. - It is strongly advised not to forward mail to the Resort as it is a business address and not residential. - The Resort requests that mail is picked up within 48 hours of delivery. - Mail is available for pickup Monday-Saturday 9am to 5pm. - Notices from the Resort to Tenants will be served at the address the Tenant provides upon registration and/or by hand delivery. - If a Tenant desires to use a different address for the delivery of notices, the Tenant must advise Resort Management in writing. General Conduct - Tenants are responsible for their conduct and for that of their guests, visitors, occupants, and invitees. - Offensive or inappropriate conduct towards anyone, and/or harassment of anyone, including but not limited to other Tenants, guests, occupants, visitors, Resort Management, and/or employees will not be tolerated and is grounds for removal. - Tenants, their occupants, guests, and visitors must not interfere with the management or operation of the Resort. - For the safety of the Tenants, the Resort does not allow horseplay or loud disruptive noise. Substantial Annoyance - Tenant agrees that conduct which constitutes a substantial annoyance to other Resort Tenants within the meaning of Civil Code § 799.70(c), shall include, but not necessarily be limited to: - Frequent arguments at Tenant’s RV Site (neighbor to neighbor disputes, domestic disputes, domestic violence, etc.). - Profanity, terrorist threats, or racial or ethnic insults made to anyone at the Resort, including Resort Management, employees, Tenants, occupants, guests, or visitors. - Brandishing of any weapon or discharge of any explosive device, including fireworks, or discharge of any gun including compressed air guns and “BB” guns within the Resort, whether intentional or accidental. - Frequent late night and early morning gatherings at Tenant’s RV site and or loitering at other sites or amenities within the Resort - The failure of Tenant pet owners to monitor and control their pet’s conduct. - Law enforcement called to the RV Site for any reason, including domestic violence, drugs, prostitution, or any other reason deemed an annoyance. - Disturbing the peace in an unreasonably loud or disruptive manner anywhere in the Resort. - Excessive consumption of alcohol or other intoxicants or drunken or disorderly behavior within the Resort. - Unsafe driving within the Resort including driving at an unsafe speed, failure to stop or yield, endangerment to pedestrians, children, or pets. - Loud motor vehicle noises including modified muffler systems, car stereos or motorcycles. - Frequent improper parking. - Inviting or harboring former Tenants or visitors or guests who have been removed, or who moved out after having been served with eviction notices. Modesty clause - The resort requires proper clothing to be worn in all public areas as well as group gathering areas (store, clubhouse, laundry rooms, pickleball courts). - See-through clothing or clothing that does not cover all private parts of the body is prohibited. Smoking - Smoking or vaping of any substance is not permitted in and around the clubhouse, restrooms, showers houses, pools, or within twenty (20) feet of all common areas. - The Resort prohibits the possession, use, or sale of illegal drugs or substances in the Resort. - It is cause for immediate removal from the Resort. Campground Disclaimer - Coachella Lakes RV Resort (the “Resort”) has adopted the following Rules and Regulations to protect the rights and property of all parties and to ensure fairness to all Tenants. - All Tenants, occupants, guests, and visitors must comply with these Rules and Regulations. - In these Rules and Regulations, the term “Tenant” shall include any occupant, Tenant, or resident, as those terms are defined in Recreational Vehicle Occupancy Law (Civ. Code § 799.20 et seq.). - Report any concerns to Guest Services Office at 442-325-9292.

Refunds be given in accordance with the Cancellation Policy below: Spot2Nite booking fees are non-refundable.

Cancellation Policy - All cancelled reservations are subject to a $25 administrative fee. - All daily and weekly reservations, guests may cancel until 48 hours prior to arrival and receive a full refund of their deposit, minus a $25 administration fee. - Reservations cancelled inside the 48 hours will forfeit their deposit. - Reservations over Festival Dates (Coachella Music Festival and/or Stagecoach Music Festival) must cancel a minimum of 30 days prior to arrival date. - If reservations are not cancelled by this time, the full deposit will be forfeited. - The remaining balance is due 29 days prior to arrival and will automatically be charged to the credit card on file. - If you wish to change this card, please contact our reservation department at (442) 325-9292. - Special Offer Promotions are subject to their own cancellation and modification policies. - Check with your Reservation Coordinator for these policies. - If the guest is owed a refund and the original credit card on file is no longer active, the guest will receive a user credit to be used for a future reservation within the next 6 months. Rally Reservations - Please contact your rally coordinator. - Cancellation policies are listed in the terms listed of the rally's reservation agreement. Refund Policy - Coachella Lakes RV Resort does not issue refunds for service disruptions, inclement weather, or any other circumstances that are beyond the personnel’s ability to control. - There are no refunds issued for early departure. - If the guest is owed a refund and the original credit card on file is no longer active, the guest will receive a user credit to be used for a future reservation within the next 6 months. - All Spot2Nite reservations require payment in full at the time of booking. - Please contact Spot2Nite to cancel a reservation via email to [email protected] or call (877)778-2683, Option 1. - Spot2Nite convenience fees and credit card processing fees are non-refundable.