Welcome to the park!

To ensure the comfort and safety of our guests, please abide by the following rules:

Check-In Procedure - RV Site Check-in time is 2 pm - Cabin Rental Check-in time is 4 pm - Check-out time is 11 am. - A government issued photo ID is required at check in - If early check-in is available, there is an additional $25 fee - If a late check-out is available, there is an additional $25 fee. - Any check out after 4 pm will be charged one night's room and tax. - There are no refunds issued for early departures. - The Resort will not issue refunds for service disruptions, inclement weather, or other circumstances that are beyond personnel’s ability to control. - Contact Guest Services at 928-255-5208 to check late departure/early arrival availability. - Extended times will be based on occupancy and availability. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Reservations - A reservation can be booked for up to 5 months at a time. - At the end of each 5 month reservation. - Tenants are required to move to an alternate site for the next reservation. Rates - Rates are guaranteed at the time of confirming a reservation. - Any modifications to an existing reservation are subject to the new rates and conditions at that time. Method of Payment - A method of payment is required to be on file for all reservations. - For monthly reservations, the credit card on file will be charged the full amount on the due date. - Payments will be set as automatic payments (auto-pay). - Any exceptions to autopay must be approved in writing in advance by management. - To change the method of payment, please contact Guest Services a minimum of 2 days prior to the due date. - River Sands RV Resort operates as a cashless property, therefore, cash transactions are not accepted for any services or purchases within our premises. - Payment must be made through electronic means such as credit/debit cards or other approved digital payment methods. Late Payments - Payment is due on the 1st day of the billing cycle. - The resort allows a 2-day grace period. On the 3rd day, a notice of nonpayment shall be issued. - Non-payment may result in ejection from the property. User Credits - Any balance left on a guest’s account reflected as a “User Credit” will expire in 6 months. - User credit must be applied toward a future stay/store purchase/activity. - “User credit” does not have a monetary value and cannot be redeemed for cash or be refunded to a credit card Site Occupancy - Only one (1) RV is permitted per site and up to two (2) passenger vehicles are permitted per site. - There is a maximum occupancy limit of six (6) persons per site. - All vehicles must fit within the site and not encroach on common areas or the roads. Speed Limit/Vehicles - The speed limit in the Resort is 8 mph. - This speed limit is enforced for all motorized vehicle types including cars, RVs, scooters, ATVs, golf carts, etc. - Vehicle speed limits must be observed. - All vehicles must have a visible parking pass. - Anyone operating a motorized vehicle or golf cart must have a valid Driver’s License. - Vehicles must be operated in a safe, courteous, and cautious manner at all times. - Pedestrians, electric carts, and bicycles shall be granted the right-of-way. - Tenants, occupants, guests, and visitors must obey all posted traffic control signs (i.e., stop signs, no parking signs, speed limit signs, etc.). - The Resort may prohibit any vehicle which, in the sole discretion of Resort Management, emits excessive noise. - Operating any vehicle in the Resort under the influence of drugs or alcohol is cause for immediate removal from the Resort. RV Age/Requirements - RV must be 20 years or newer and be RVIA certified. - For reservations longer than 30 days, RV year, make, model and license plate must be noted on reservation as well as providing proof of insurance and registration. - Full restorations are allowed with prior approval. - Any exceptions will need to be approved in writing in advance of the stay with accompanying photos and approved by Management. Site Changes - Resort assigns specific sites based on availability. - If a specific site is preferred, a site lock fee of $40 can be placed on the reservation. - Otherwise, a site will be assigned based on the site type preference. - Any moves must be completed by Guest Services. - If the locked site requested is unavailable it may be necessary for Management to relocate the tenant to an equal or upgraded site. - In the event of this circumstance, the lock fee will be refunded to the tenant. Quiet Time - Quiet hours: 10 pm to 8 am. - All buildings including Store, Clubhouse, and Pool Areas are closed during these hours. - Loud parties, excessive volume of radios, televisions, musical instruments, or any other excessive noise, will not be allowed at any time. - Tenants must not disturb the quiet enjoyment of the Resort for others. Generators - Full electric hookups are provided by the Resort, therefore the long-term use of a generator is not permitted. - If you need run your generator for general upkeep, Guests can do so during non-quiet time hours for up to 45 minutes. Private Business/Soliciting - The Resort, its name, and/or its address must not be used for the purpose of advertisements of any kind or for the sale of merchandise. - No private business may be conducted in the Resort by anyone. - No door-to-door solicitations of any kind is permitted. - A solicitation by one tenant without prior invitation of another tenant is prohibited by this rule. - If solicited in the Resort, please contact Management. Special Rules/Facilities - Special rules pertaining to the pool, clubhouse, laundry room, and other Resort equipment and facilities are posted at these locations. - These special rules constitute a part of these Rules and Regulations, and violation of them will be treated as a violation of these Rules and Regulations. - Resort management has the right to remove without notice any person from any Resort facility who is unauthorized, creates a disturbance, causes a nuisance or damage, or in any way interferes with the operation of the Resort or its facilities. Trespassing - Resort Management has the right to prevent access to the Resort and to remove anyone other than approved Tenant and Visitors who Management deems objectionable. - Objectionable persons include (but are not limited to) persons engaged or previously engaged in criminal activity in the Resort; persons who have previously materially violated Resort rules or have been disruptive in the Resort, and/or people who were previously removed from the Resort for any reason. - Resort management reserves the right to trespass from the Resort anyone who is not an approved Tenant or occupant. Campfires/Fires/Fireworks - Fire Pits must be professionally designed for use for that purpose, must be raised off the ground, and must have a screened cover. - Man-made firepits are prohibited. - The Resort retains absolute discretion as to whether a fire pit is permissible and, upon demand by the Resort, a fire pit must be removed. - See Guest Services for current information on fire restrictions. - “No burn” days or other burning restrictions must be observed. - Fireworks are prohibited. - Lighting of any fireworks in the Resort is prohibited and will result in immediate removal. Firearms - Firearms may not be worn in the Resort or openly displayed except by sworn law enforcement personnel at any time except as provided below (restrictions not applicable to sworn law enforcement personnel). - Violation of any of these firearm restrictions by any tenants, occupants, guests, or visitors will result in removal from the Resort. - Tenants, occupants, guests, and visitors: - A. May carry a firearm in personal vehicles and may store a firearm in a locked vehicle while in the Resort, as long as any such firearm is not visible from outside the vehicle. - B. May have a firearm that is kept secured within the RV or lodging/glamping unit. - C. May carry a firearm between vehicles and the RV in a box, holster, or other device that does not display the firearm to others. - D. No firearms are permitted in the Guest Services Office nor at any Resort facilities at any time. - E. May not threaten another tenant, guest, occupant, visitor, or staff with a firearm, whether the firearm is displayed or not. - F. May not unlawfully discharge a firearm anywhere in the Resort for any reason at all. Pool and Spa Area - Hours are 8am-10pm. - The Resort reserves the right to close the pool area for maintenance, training, weather and/or other Management purposes. - Rules regarding use of the swimming pool area are posted in the pool area and must be observed. - Glassware, food, and pets are not allowed in the pool area. - Service or assistive animals may enter the pool area but must be attended to by their owner. - All use of the pool area is at the user’s own risk. - The Resort assumes no responsibility or liability for physical problems or personal injury connected with the use of the pool. - It is strongly recommended that no person use the swimming pool unless accompanied by at least one other person. - All persons must wear a swimsuit in the pool. - Street clothes are not permitted in the pool and spas. - Nudity is strictly prohibited at the pool area and in all the Resort’s common areas. - Anyone who is incontinent must wear a swim diaper or rubber pants designed for pool use. - Intentional urination and/or defecation in the pool is prohibited. - Swimmers may not use any objects in the pool that may leave rust stains or damage the filter pumps. - No running, horseplay, or unsafe activity of any kind is allowed in or around the pools. - Jumping or diving into the pool is prohibited. - Each person using the pool must respect the rights of others. - Any person who is a substantial annoyance to others using the pool may be required to leave the pool area. - No person who does not know how to swim may use the pool unless accompanied by at least one person who knows how to swim and who can assist a non-swimmer in the event of an emergency. - All people using the pool are requested not to swim alone under any circumstances as no lifeguards are on duty. - No lifeguard is on duty in the pool area. - Swim at your own risk. - Inexperienced swimmers must be accompanied by experienced swimmers while using the pools, spas, or splash pad. - Resort Management reserves the right to revoke permission to use the pool area for non-compliance with these pool rules. Pets/Animals Policy - A maximum of 3 pets per site are permitted and must be noted on each reservation. - Noisy or aggressive pets are not allowed in the Resort. - Barking, growling, snarling, crying, howling, and such other noises that disturb others are cause for revoking permission to keep a pet. - Aggressive or vicious behavior is cause for revoking permission to keep a pet. - When outside of the RV or other unit, pets must be on a six foot or less leash. - A small temporary enclosure (not to exceed 4ft x 8ft x 4ft inches high) on each site is allowed so long as the pet(s) is attended. - Pets may not be left unattended on the site or anywhere in the Resort. - Tethering a pet to common area or on RV site is not allowed. - Pets are not allowed to enter any occupied or vacant sites. - Pet waste receptacles are located throughout the Resort. - Pet waste must immediately be cleaned up and properly disposed of. - Only service animals and assistive animals are allowed in the Resort Clubhouse, Laundry, and Bathhouse buildings. - Tenants must have proof of their pet’s vaccinations available. - Each tenant must comply with all applicable state, city, and county requirements with respect to licensing, vaccinations, and leash laws. - Feeding and/or watering of stray and/or wild animals, including but not limited to cats, is prohibited. - Breeding animals is prohibited. - Exceptions to these pet restrictions will be made pursuant to the ADA and fair housing laws. Dog Park - The enclosed dog park is open during daylight hours. - All posted policies must be adhered to when using the dog park. Trash - Place all garbage in designated dumpsters. - The locations are indicated on the resort map. - All trash must be bagged and tied/sealed before being placed in the dumpster. - All boxes must be broken down. - Tenants may not dispose of business or commercial trash in the Resort. - Do not enter any garbage containers to remove any refuse. - Dumping large items such as furniture, mattresses, appliances, large landscape trimmings, etc. is prohibited. - These items may not be placed in/or next to the Resort dumpsters. - Tenants will be charged a removal and disposal fee for large items left in the dumpster or surrounding area. Site Tidiness/Modifications - Sites must be kept in an orderly and tidy fashion. - The site, RV/other unit, and any improvements or items thereon must reflect a clean, attractive, and well-kept appearance. - Bicycles, scooters, other personal transportation devices as well as toys must be neatly organized. - Sleeping tents, clotheslines, vehicle washing, patio misters, and maintenance/repairs to any items are not allowed. - No personal property accumulation is permitted around the unit. - Personal property includes but is not limited to, overstuffed or indoor-type furniture, appliances, ironing boards, brooms, mops, tools, toys, gardening equipment, debris, refuse/trash, firewood, shelving, tarps, or other such items that are unsightly. - Sites must be kept clean and maintained free of oil drippings, grease, other debris, and kept in good repair/condition. - Aluminum foil, cardboard, plywood, or similar materials are not permitted in the windows or doors of the RV or glamping units. - Trampolines, swimming pools, and/or spas are prohibited on individual sites. - All improvements, modifications, and/or alterations to the site require prior written approval of Resort Management. - Any digging must have prior written approval of Resort Management. - If approval is received, any work performed must be consistent with what was approved and in compliance with all applicable laws and codes. Storage - Open storage of anything beneath, behind, or on the outside of the RV is prohibited. - This includes, but is not limited to, storage of boxes, tires, trunks, wood, pipe, bottles, tools, mops, ladders, paint cans, or any other item which is unsightly in appearance. - Only one (1) outdoor patio table with up to six (6) chairs, approved for use by Resort Management. - Outdoor grills must be in good condition and well maintained. - Bicycle storage must be neat and organized. - Two (2) 27gal plastic storage totes may be used to store items underneath an RV. Sunshades, Windscreen, Privacy Screens, Awnings, and Pop Ups - Must have Resort Management written approval and conform to all ordinances. - All anchors must be removed upon vacating the RV Site. - Pop-up canopies or Clam Tent must be taken down when not in use and never used as storage. - Other tents are not allowed. - Roll-up aluminum wind screens or privacy enclosures are not to be used for storage of any items not otherwise permitted outside the RV. - Awnings must be retracted if tenant is off-property or away from the RV. Flags and Flagpoles - Tenants may only display one United States of America Flag and/or one State Flag. - Flags shall not exceed thirty-six inches by sixty inches. - No permanent flagpoles are permitted. - All other signs, flags, banners and the like to be displayed on a site are prohibited. Exterior Lighting - Any light bulb used on the exterior of an RV may only be a maximum of sixty watts or LED 6-8 and must be aimed only at portions of the RV Site. - Decorations and/or lights used on the outside of the RV must be UL approved and are subject to Resort Management’s approval. - Any outside lights on a rig must be turned off during quiet hours. Repairs - Repairs to RVs and vehicles must be approved in advance in writing by the Resort Manager. RV and Vehicle Washing - Personal washing of vehicles and RVs within the Resort is not permitted. Electrical Use - Tenants are responsible for understanding how many amps the RV is using. - Amp usage over the provided outlet’s capacity can trip breakers. - Please notify the office so that they can notify maintenance if there are any electrical issues. - Tenants are not permitted to diagnose electrical pedestals per insurance and safety specifications. - Even if the tenant is an electrician, terms prohibit working on pedestals. EV Charging - Pedestals are not individually metered. - If you require a place to charge your electrical vehicle, please see Guest Services for an additional site reservation for charging electrical vehicles. - Nightly site rate charges will apply. Satellites/Solar Panels - Satellites and solar panels are permitted if contained within the RV Site. Riverfront/Beach - Golf Carts and Motorized Vehicles are allowed on the beach or riverfront area. - Parking is available at the Clubhouse. - The resort does allow parking on or near the riverfront/beach area. - Drones may be flown by the riverfront, but not above any RV/Lodging sites or Resort buildings without Resort Management written approval. - There is no lifeguard at the beach. - Use of the beach area is at the user’s own and sole risk. - Use caution when walking by or going near the beach. - It is strongly suggested that anyone using the beach area be accompanied by another person who is capable of assisting in the event of an emergency. Pond - Swimming is not permitted in the pond. - Barbless fishing is permitted as catch and release only. Visitors - Visitors/Guests of tenants must go to the Guest Services Office to check in and obtain the required parking pass. - The number of guests may not exceed six (6) people per site at any time. - Visitors/Guests are the responsibility of the tenants, and each visitor/guest shall be subject to following all Resort Rules and Regulations. - Guests and visitors using the Resort facilities must be accompanied by a registered tenant. - Guests and visitors are not permitted to bring pets into the Resort Clubhouse, Laundry or Bathhouse (exceptions are made pursuant to the ADA and fair housing laws as applicable). Mail Service/Notices - Based on the town of Ehrenberg's postal restrictions, we are able to offer limited mail service at the resort. - The town of Ehrenberg is unincorporated, therefore there is no home or site delivery. - It is recommended that our long-term guests rent a PO Box at the Ehrenberg Post Office. - The post office offers from 90 day to 12-month rentals. - Packages delivered via UPS, FedEx, or Amazon can be delivered to the resort office, however they are at times delivered to the post office. - It is strongly recommended that all packages are shipped directly to the physical address of the Ehrenberg Post Office (49940 Ehrenberg Road) with the notification "general delivery" indicated on them. - The postmaster will hold these packages up to 30 days at no charge. - There is also a paid fee option for 60-day general delivery. - Any package that has the resort name listed on it will typically be returned as only team members of River Sands have authorization to accept packages addressed to the Resort. - Notices from the resort to our guests will be sent to the address that the guest provides upon registration and/or hand delivered to their site. - If our guests desire to use a different address for notices, please advise the resort management in writing. - It is strongly advised not to forward your mail to the resort due to the restrictions from the post office. Sewer/Utilities - Ground disposal of grey or black water is prohibited. - Connections must be tight with a collar or donut at the sewer outlet. - No formaldehyde. - Tenants may not alter, connect, disconnect, or repair any Resort or utility company utility service. - Tenants are solely responsible for service connections and related problems between the outlet provided by the Resort or the utility and tenant’s unit/RV. - If a tenant plans to do any digging on the site, the tenant must first obtain Resort Management’s prior written approval so that the placement of utility lines or pipes can be staked. - A sewer hose outlet elbow is required, and a water pressure regulator is strongly recommended. General Conduct - Tenants are responsible for their conduct and for that of their guests, visitors, occupants, and invitees. - Offensive or inappropriate conduct towards anyone, and/or harassment of anyone, including but not limited to other tenants, guests, occupants, visitors, Resort Management, and/or employees will not be tolerated and is grounds for removal. - Tenants, their occupants, guests, and visitors must not interfere with the management or operation of the Resort. - For the safety of the tenants, the Resort does not allow horseplay or loud. disruptive noise in the common areas. - While riding scooters/bikes/skateboards, tenants and their guests, occupants, visitors or otherwise must use caution and observe traffic signs/laws. - Inexperienced swimmers should be accompanied by an experienced swimmer when going near the river or river’s edge. - Toy weapons, specifically gel guns and air soft guns are not permitted at the Resort. Modesty clause - The resort requires clothing to be worn in all public areas as well as group gathering areas (store, clubhouse, laundry rooms, pickleball courts, fire pits). - See-through clothing or clothing that does not cover all private parts of the body should not be worn. Proper pool attire and swimming suits (no street wear) is required in the pool/spa area. Smoking - Smoking of any substance is not permitted in and around the indoor Recreational Facilities, restrooms, showers houses, or pool, or within twenty (20) feet of all common areas. - Vaping is not permitted in or around indoor Recreational Facilities, this includes the pool/spa area. - The Resort does not tolerate any marijuana, cannabis, illegal drug possession, use, and/or sale in the Resort and is cause for immediate removal from the Resort. Renting, Subletting or Assignment - Tenant shall not sublease, rent or assign Tenant’s RV, the RV Site, any rights, or interest that a Tenant may have under Tenant’s registration and rental agreement with the Resort. - Rule violations, conduct that disrupts other guests, or behavior that does not promote a family-friendly atmosphere can be grounds for removal from the Resort without refund. - There are no refunds issued for early departures. - Additionally, the resort will not issue refunds for service disruptions, inclement weather, or other circumstance that are beyond personnel’s ability to control.

Refunds be given in accordance with the Cancellation Policy below: Spot2Nite booking fees are non-refundable.

Cancellation Policy - All cancelled reservations are subject to a $25 administrative fee. - All daily and weekly reservations, guests may cancel until 48 hours prior to arrival and receive a full refund of their deposit, minus a $25 administration fee. - Reservations cancelled inside the 48 hours will forfeit their deposit. Rally Reservations - Please contact your rally coordinator. - Cancellation policies are listed in the terms listed of the rally's reservation agreement. Refund Policy - River Sands RV Resort does not issue refunds for service disruptions, inclement weather, or any other circumstances that are beyond the personnel’s ability to control. - There are no refunds issued for early departure. - If the guest is owed a refund and the original credit card on file is no longer active, the guest will receive a user credit to be used for a future reservation within the next 6 months. - All Spot2Nite reservations require payment in full at the time of booking. - Please contact Spot2Nite to cancel a reservation via email to [email protected] or call (877)778-2683, Option 1. - Spot2Nite convenience fees and credit card processing fees are non-refundable.