Welcome to the park!

To ensure the comfort and safety of our guests, please abide by the following rules:

Registration and Arrival Check-In Procedure - Check-in is from 1:00 PM to 10:00 PM. - Check-out is 11:00 AM. - Office is open till 6 pm. - After 6 pm, late check-in paperwork will be left outside of the office door in slots on the wall. - All guests must check in at the office upon arrival, including guests who have completed the online check-in process. - If the site is not vacated by checkout time, you will be charged a late checkout fee of $25 per hour. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Parking Policy - Parking is limited, and each site allows parking for one vehicle in addition to your RV, tent, van, and pop-up. - This includes our cabins. - Additional vehicles are subject to a $10.00 per day charge. Pet Policy - We are a pet-friendly resort, but pets must be walked on a short leash, cleaned up after, and may not disturb other guests. - Pets are the responsibility of the owner. - Management reserves the right to restrict disruptive or aggressive breeds. - Pets are not allowed in any buildings. - There is a $250 pet cleaning fee for a violation of this policy. - Pets are not allowed in any of the buildings or pool areas. - They must always be kept on a leash and under control. - Pets are not to be left unattended outside. - Please control your dog’s barking. - Pick up pet waste immediately. Non-Smoking - No smoking is allowed in any buildings or fenced pool area. - There is a $250 cleaning fee for a violation of this policy. Damage to Campsites/Cabin - As a guest, you are responsible for leaving the campsite/cabin in the condition it was in when you arrived. - You acknowledge and agree that, as a guest, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the campsite/cabin. - In the event that Mountaineer Campground claims otherwise and provides evidence of damage, including but not limited to photographs, you agree to pay the cost of replacing the damaged items with equivalent items. - After being notified of the claim and given forty-eight (48) hours to respond, the payment will be charged to and taken from the credit card on file. Credit Card - Mountaineer Campground also reserves the right to charge the credit card on file. - Otherwise, collect payment from you and pursue any avenues available to Mountaineer Campground in this regard. - Including using security deposits, in situations in which you have been determined, in Mountaineer Campgrounds sole discretion, to have damaged any campsite. - If we are unable to charge the credit card on file or otherwise collect payment from you, you agree to remit payment for any damage to the campsite to Mountaineer Campground. Disputes - All disputes arising from these terms and conditions or the guests’ use and occupancy of the campsite/cabin shall be subject to the laws of the State of Tennessee and the exclusive jurisdiction of the state courts of Blount County, Tennessee. Management - Management shall not be held liable or responsible for non-utilization of package components or loss of recreational opportunities due to weather or any other circumstances beyond our control. - Mountaineer Campground or its management bears no responsibility for any loss or damage to any person or property, or thing, howsoever caused. - The management reserves the right to evict any day user, guest, camper, or group of guests for any cause. - Any unpaid balances at the time of checkout will be charged to the guest's credit card on file. Vehicle - All vehicles require a vehicle pass. - RV sites can accommodate 1 RV, 1 vehicle, and up to 9 guests. - No riding bikes, skateboards, or other non-motorized vehicles after dark. - No washing of campers or vehicles in the campground. Quiet Time - Quiet time is 10:00 PM to 8:00 AM. Speed Limit - The speed limit is 5 m.p.h. Tents - Tents are not allowed on the RV sites! - Tent/Pop-Up/Van sites can accommodate up to 9 guests and a combination of the following sleeping quarters: 1 tent & 1 vehicle, 2 tents & 1 vehicle. Cabin - The Little Cabin can accommodate 1 vehicle and up to 5 guests. - Rustic Cabins can accommodate 1 vehicle and up to 7 guests. Overflow parking - Overflow parking must be utilized for extra vehicles. Garbage - To take advantage of our complimentary garbage pick-up service, have your bagged garbage at the front of your campsite or cabin between 9 AM and 10 AM. - Do not put your trash out the night before due to wildlife. - The trash dumpster is located at the entrance of the campground. Sewer - Protective sewer connectors are required on all sewer hookups. - Do not wash or place your sewer hoses or connections on picnic tables. Management - Please consult with management prior to driving posts and/or stakes in the ground. - Do not move fire rings without permission from management. - Report to management about anything out of order or not clean in the showerhouses or restrooms. Smoking - No smoking in any of the buildings. Fire Ring - Do not burn trash or leave trash in fire rings. - Do not place cigarette butts on the ground or in fire rings. Shower House - No horseplay or loud conduct is allowed in the shower house. - Parents are responsible for their children in the shower-houses & restrooms at all times. Children Policy - The playground is for children under 12. - Patrons are responsible for the conduct of their children, guests, and pets. - Children must be accompanied by an adult after dark. Pool - Observe posted pool rules. - There is no lifeguard; you are swimming at your own risk. - No glass containers are allowed within the fenced pool area. - Children under 14 must always be accompanied by an adult while in the pool. - Children who are not potty trained must wear tight-fitting swim diapers. - Running, diving, horseplay, or riding on the rope is not permitted. Black Water - No dumping of grey or black water on the ground. Guest - Guests are welcome to enjoy our facilities and activities with you. - All guests need to register and pay the visitor fee at the office daily. Campground Disclaimer - We reserve the right to refuse or discontinue service at any time for reasonable cause without refund. - Policies and Pricing are subject to change at any time with no notice.

Refunds be given in accordance with the Cancellation Policy below: Spot2Nite booking fees are non-refundable.

Cancellation Policy - Reservations cancelled 15 days prior to arrival will receive a total refund, less a $25 cancellation fee. - Reservations cancelled 3-14 days prior to arrival will receive a 50% refund. - Reservations cancelled less than 3 days prior to arrival will be responsible for the cost of their entire stay. Refund Policy - There will be no refunds after you have checked in, for inclement weather, for choosing to vacate your site early and failure to follow the rules & regulations or disorderly conduct. - Manager/owner reserves the right to have discretion on all refunds. No Show Policy - All reservations are subject to our no-show policy. - A "no-show" is when a guest fails to check-in by 1:00 PM on the day following the scheduled arrival date without prior notification to Mountaineer Campground. - No-shows will result in the cancellation of the entire stay with no refund or credit provided. - All Spot2Nite reservations require payment in full at the time of booking. - Please contact Spot2Nite to cancel a reservation via email to [email protected] or call (877)778-2683, Option 1. - Spot2Nite convenience fees and credit card processing fees are non-refundable.